Returns & Refunds Policy

GeneCheck can only accept returns of merchandise purchased from our website. Products purchased at other sites will not be entertained.

We accept returns from you, if you have received a damaged product or wrong product but not applicable for genetic tests. We process a refund by providing a credit voucher which you can make a re-purchase at www.gc-genecheck.com and is valid for the next 30 days.

Refunds and exchanges will be to the initial value of the goods, not including courier fee, unless it has been our error. Refunds and exchanges can only be processed after the original item has been returned and verified.

We regret that we cannot be responsible for the loss or damage of the item sent back to us for exchange. Please pack the item properly to ensure that it does not get damaged in transit and return your merchandise and ensure it is sent via a reliable courier company.

GeneCheck reserves the right to charge a re-stocking fee if above return guidelines are not met. But to maximize customer satisfaction, GeneCheck will very much appreciate if you can contact us at service@gc-genecheck.com if there are any returns or exchanges needed once you have received the merchandise purchased within 48 hours.

Once we have received your returned item, we will advise you of the postage charge for the replacement before posting it if applicable.

Please allow 5-7 working days after receipt and inspection of the returned items for proper refund or exhange solutions.  GeneCheck reserves the right to refuse any returns upon final review if all above guidelines have not been met.  GeneCheck’s decision is final.